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Steph Birch

Birch Strategic Services | Blog

By Steph Birch, Founder & Transformation Catalyst

The DIY business health check: See What's Really Going On

Steph Birch

CREATED BY STEPH BIRCH

Published: 07/10/2025 @ 09:00AM

#diybusinesshealthcheck #operations #scalingsme #ukbusiness #leadershipexecution #processimprovement

Here's a DIY business health check to surface real bottlenecks fast. Skip the theatre and find the friction. Every growing firm needs a clear view of reality, and a DIY business health check gives leadership exactly that ...

DIY business health check, Finances and plans in place, Success on the rise

DIY business health check, Finances and plans in place, Success on the rise

Most “strategy off-sites” miss the operational friction because glossy slides smooth over the awkward truths that reside in handoffs, rework, and delayed decisions. A small business or a larger UK SME cannot afford that blind spot when customers and cash flow are on the line.


A quick pulse survey cuts straight to signal when it asks three things anonymously:

  • What stops you from doing your best work?
  • Where do we waste the most time?
  • And what should we stop, start, or continue?

The promise to share themes and act on them builds trust faster than any memo.


A rapid cross-functional SWOT analysis turns scattered feedback into patterns by mapping strengths that protect revenue, weaknesses that erode margin, opportunities tied to demand, and threats stemming from capability gaps. Done in one hour, it functions as a sharp performance check rather than an endless workshop.

An Impact vs Effort grid converts noise into decisions by ranking ideas based on business value, time to benefit, and required resources. Leaders should time-box the debate, cap work in progress, and focus on two high-impact, low-effort moves before considering team structure or new platforms.

A concise financial review tests reality by tracing gross margin by product, fully loaded cost to serve, billing accuracy, and aged debt, and tying operational fixes to Pounds improves discipline more than any abstract KPI dashboard could.

A lightweight business audit of workflows, approvals, and handoffs reveals hidden queues. Mapping one end-to-end customer journey from lead to cash shows where ownership wobbles, where data is duplicated, and where a two-minute decision takes two weeks.

A practical DIY business health check benefits
from clear accountability!

One owner, one deadline, and one measurable outcome per initiative helps maintain momentum, and fortnightly check-ins to remove blockers ensure pace without creating processes for the sake of process.

A leader should start here before hiring, restructuring, or investing, because the cheapest capacity is the waste removed. A disciplined DIY business health check will align people, sharpen priorities, and free up cash.

And that's before any headcount or technology is added.

Until next time ...

STEPH BIRCH
Founder & Transformation Catalyst

Would you like to know more?

If anything I've written in my blog post resonates with you and you'd like to discover more of my thoughts about running a DIY Business Health Check for your business before scaling headcount, then do feel free to connect with me on Linkedin or call me on 07772 588024 and let's see how I can help you.

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#diybusinesshealthcheck #operations #scalingsme #ukbusiness #leadershipexecution #processimprovement

About Steph Birch ...

Steph Birch 

With over 17 years of hands-on experience, Steph is that rare unicorn who’s done it all - and done it brilliantly. From transforming scrappy contact centres into high-performing hubs, to leading full-scale functions across finance, tech, product, data, compliance, sales and more - she’s scaled it, fixed it, or rebuilt it from the ground up.

Steph’s superpower? Blending big-picture strategy with sleeves-up execution. She’s led operational strategy at board level in industries like Insurance, SaaS, Tech and BPOs — and knows how to drive results whether she’s supporting a scrappy founder or steering a complex enterprise. She’s passionate about people, powered by data, and obsessed with making operations smoother, smarter, and future-ready. 

Are you ready to go from firefighting to future-focused, without losing the heart of your business?

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